Refund Policy

1. Refund Eligibility

At WuduCup Ltd, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be situations where you need to request a refund. Our refund policy is designed to address such situations.

To be eligible for a refund, the following conditions must be met:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item.
  • Non-Delivery: If you do not receive your order within [number of days] days after the expected delivery date, please notify us.
  • Unsatisfactory Product Quality: If you are dissatisfied with the quality or performance of a product, please contact us within [number of days] days of receiving the item.
  • Order Cancellation: If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

2. Refund Methods

Upon approval of a refund request, we will process the refund in one of the following ways:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Store Credit: In some cases, we may offer store credit as an alternative to a monetary refund.

3. Refund Timeframes

Once a refund is approved, you can typically expect to receive it within [number of days] business days. Please note that processing times may vary depending on your payment provider.

4. Return Shipping

In some cases, you may be required to return the product to us. If return shipping is necessary, we will provide you with instructions on how to proceed. Please note that return shipping costs may be the responsibility of the customer unless the product is being returned due to damage or defect.

5. Restocking Fees

WuduCup Ltd does not charge restocking fees for returned items unless otherwise specified in the product description.

6. Conditions for Refund Denial

Refunds may be denied under the following conditions:

  • Products are not returned in their original packaging or are not in their original condition.
  • Products have been used or show signs of wear and tear.
  • Customized or personalized items are not eligible for refunds unless they are damaged or defective.

7. Contact Information

If you have questions or wish to request a refund, please contact us at:

WuduCup Ltd
Email: orders@wuducup.com

8. Legal Compliance

This refund policy is in compliance with relevant consumer protection laws and regulations in the United Kingdom.

9. Updates to the Refund Policy

WuduCup Ltd reserves the right to update or modify this refund policy at any time. Any changes will be communicated to customers through our website.

Crowdfunding Refund Policy

Thank you for supporting our crowdfunding campaign for the Wudu Cup on the LaunchGood platform. We appreciate your pledge and your trust in our product. Please read this refund policy carefully to understand our commitment to you, our valued backers.

1. Pledge Refunds Prior to Campaign End:

If you've pledged support to our campaign on LaunchGood but wish to cancel your pledge before the campaign's end date, you can do so directly through the LaunchGood platform. LaunchGood allows backers to cancel their pledges during the active campaign. Please refer to LaunchGood's terms and conditions for information regarding this process.

2. Pledge Refunds After Campaign End:

Once our campaign has ended, we will not be able to issue refunds for pledges made. This is because your contributions are essential to our ability to produce and deliver the Wudu Cup to you and other backers. Your pledge is used directly to support the development, production, and distribution of the product, and we rely on your contributions to make our campaign a success.

3. Product Delivery:

Please note that the Wudu Cup is a crowdfunding project, and delivery timelines can vary. We will make every effort to fulfill your order within the estimated delivery window as mentioned on our campaign page. However, unforeseen circumstances may occasionally cause delays. In such cases, we will communicate with you through updates on our LaunchGood campaign page.

4. Defective or Damaged Products:

We stand by the quality of our product. If you receive a Wudu Cup that is defective or damaged, please reach out to us within 3 days of receiving your order. We will work with you to replace or repair the product at no additional cost to you.

5. Contact Us:

If you have any questions or concerns regarding your pledge or our campaign, please contact us through the Contact page on our site or by emailing us at contact@wuducup.com. We will do our best to address your inquiries promptly.

By pledging support for our Wudu Cup campaign, you agree to abide by this refund policy. We greatly appreciate your support and enthusiasm for our product, and we are committed to delivering a high-quality item to you.

Thank you for being a part of the Wudu Cup journey. Your support makes a significant difference in bringing this project to life.